Service Policy

Refund Policy

Refunds are not given for allergic reactions (No exceptions). 

You may request to cancel your appointment for a full deposit refund, up to 24 hours before the date and time of the appointment. Rescheduling up to 24 hours before your scheduled appointment deposit may be transferred to a different date/time (based upon availability). Cancellation and reschedule requests made within 24 hours of the appointment date/time may not receive a refund nor a transfer. 

Late Arrivals – more than 15 minutes past your scheduled appointment time is considered a NO SHOW unless notified us ahead of time. In result of NO SHOW your appointment will be cancelled and you will NOT receive a refund of your deposit. If you notified us that you are on the way, you will be responsible for $50 late fee.

We ask for you to plan to arrive on time for your appointment. We do not wish to keep anyone waiting and operate on a set schedule. You agree to these terms upon booking your appointment.


Cancellation & Emergency Policy

Our 24-hour cancellation policy applies to all situations, including illness, emergencies, car accidents, or family emergencies. Cancellations or rescheduling within 24 hours will result in the loss of your deposit, with no exceptions. A new deposit is required to rebook.


Refill Policy

To protect the health and integrity of your natural lashes, our salon follows a strict Full Set–Refill cycle policy.

After your initial Full Set, you may book one Refill appointment. Following that refill, a new Full Set is required.

Why?

  • Adhesive does not properly bond to layers of old adhesive
  • Product buildup (makeup, oils, debris) affects retention
  • Lashes grow out and become overextended, which can damage natural lashes
  • Multiple refills compromise lash health and retention

Our priority is maintaining the health of your natural lashes and delivering high-quality, long-lasting results. For this reason, we do not perform continuous refills on top of previous adhesive layers.

Clients who prefer multiple consecutive refills without resetting the set may not be a good fit for our salon.

These are the refill options we offer:

  • 1-Week Refill: Valid 1–7 days after your previous appointment. After 7 days, the service will be charged as a 2-Week Refill.
  • 2-Week Refill: Valid 8–14 days after your previous appointment. After 14 days, the service will be charged as a 3-Week Refill.
  • ⁠3-Week Refill: Valid 15–21 days after your previous appointment. After 21 days, a Full Set is required.

Please book the correct refill option based on the number of days since your last appointment. Appointments booked under the wrong refill category will be adjusted accordingly by our manager.